Frequently Asked Questions (FAQ)

How will my personal data be protected?

Your personal data and your layout data will be transferred securely over a SSL-encrypted connection.

Will I have a personal contact if I have any questions

You can leave your phone-number on the callback form and we will give you a ring back straight away. You can also call us Monday to Thursday from 7:30 am to 5:00 pm and Friday from 7:30 am to 4:15 pm (German time) on +49 (0) 79 55 38 88 07-333 or you can send us an email to info@wedirekt.de.

Who can open an account?

Companies and individuals can open an account.

Why do I have to register again as I already am a Würth Elektronik customer?

You have to register again because the WEdirekt online shop has different terms and conditions to Würth Elektronik.

What do I have to consider regarding the delivery time?

If your order arrives before 9:00 am, then that day will count as day 1 of the delivery time.

Which delivery time is valid if I pay cash in advance?

If you pay cash in advance the delivery time starts from the time of receipt.

What kind of shipping is possible?

We are working together with DHL. Depending on the delivery destination you can choose either standard-or express-shipping.

Does WEdirekt deliver abroad?

Yes, we gladly accept orders from abroad. Please notice the different terms of payment: commercial customers can pay with invoice or cash on advance. Individuals can pay with cash on advance. We do not offer cash on delivery for foreign orders.

What happens in the event of a complaint?

Please give us the information as quickly as possible. We strive to find a simple and unbureaucratic solution with you. Please call us at WEdirekt, directly at Tel. +49 (0) 79 55 38 88 07-333 stating your part number and your Ust Id. nr. Please be aware that complaints are only valid in relation to the function of the product. In the event of a justified complaint we will promptly supply a faultless replacement product.

Which payment options are available?

Commercial customers can pay with cash in advance or cash on delivery. Individuals can pay with cash in advance or cash on delivery. Individuals are those who do not indicate a Ust. Id. Nr. Please note that we do not offer cash on delivery for foreign orders.

How can I transfer my data?

You can send your data using the upload form during the ordering process.

Will my data be checked?

Your data will be checked with a design rule check (drc). If we find any deviation from our production requirements we will contact you.

Which data formats can be used?

You can send us your data in format ODB++, BRD, Eagle, T2001, T3001, T3, GC-Prevue, PrjPcb, PcbDoc, Standard Gerber and Extended Gerber format. For drill-data you can send us Execellon and Sieb&Meyer data. We will also need an aperture list (dcode-table) for standard Gerber.

What track width and spacing is allowed?

Track width and spacing must be ≥ 150µ.

What is the smallest drill size?

The smallest drill size is 0.3mm.

What is the largest drill size?

The largest drill size is 6.00mm. Larger cut-outs will be routed or nibbled.

Can I order a multipanel?

Yes. You can describe your multipanel in the configurator.

Are you manufacturing according to RoHS requirements?

Since the introduction of the RoHS regulations Würth-Elektronik has been producing PCBs without lead. The products from WEdirekt also comply with these regulations.

Which production technologies do you use?

For the production of our PCBs we use the know- how and equipment of the whole Würth-Elektronik-Group.

Which material and thickness do you offer?

The material we use is FR4 (epoxyresin and glas fiber fabric). You can choose thicknesses of 1.00mm, 1.55mm and 2.40mm.

Which copper thicknesses are available?

You can choose between 35µ and 70µ finished copper thicknesses.

How many layers are possible?

You can order PCBs with 2, 4, 6, and 8 layers.

What does lead-free mean by the surface finish?

It means: for type Basic we choose between the high quality surface finish immersion Nickel/Gold, Silver, immersion Tin and HAL leadfree by our own. Alternatively you can select the surface finish by your own.

What is the maximum size for a PCB?

We offer PCBs with dimensions up to 430.00 × 280.00mm.

What is checked with E-test?

In E-test procedure the PCB is checked for shorts and opens. A netlist detailing the start- and end-points of the nets will be created from your data. By putting a voltage on the various netends of the PCB the perfect functionality of the PCB can be checked.

Do you perform an E-test on all PCBs?

For 2 layer PCBs the E-Test is optional. For multilayers the E-Test is included.

How does the configurator work?

With the configurator you can create your order in two steps. In step one you can enter the data i.e. thickness, surface finish, delivery time for your PCB. In step two you can upload your design-data. You can send us your data in format ODB++, Eagle, Target 3001, GC-Prevue, Standard Gerber and Extended Gerber format. For drill-data you can send Execellon- and Sieb&Meyer-data. We will also need an aperture-list( dcode-table) for standard Gerber. If you archive (e.g. zip or rar) your data you will save time and money in the data-transfer.

What is the difference between Basic and Select?

Basic will give you the best cost-effectiveness. If the possibilities of Basic don’t meet your demands, Select gives you more options.

What data has prescedence?

Data supplied with your order will have priority.

How can I send my data?

You can send your data using the upload form during the ordering process.

Which data formats can be used?

You can send us your data in format ODB++, BRD, Eagle, T2001, T3001, T3, GC-Prevue, PrjPcb, PcbDoc, Standard Gerber and Extended Gerber format. For drill-data you can send us Execellon and Sieb& Meyer data. We will also need an aperture list (dcode-table) for standard Gerber.

What material and thicknesses are possible for stencils?

We offer SMD- and adhesive stencils made of refined steel (DIN 1.4301). The sheet thicknesses ranges from 100µ, 120µ, 150µ, 180µ, 200µ, 250 to, 300µ. The material for stencils is refined steel (DIN 1.4301). The thicknesses for the plates are 100µ, 120µ, 150µ, 180µ, 200µ, 250µ, 300µ.

Which registration system is possible?

We can produce your stencil with various registration systems. Therefore with your first order only we need the requirements for your registration system. Please consider that there is a license fee for some registration systems.

Can I place an order for a stencil only?

Yes, You can configure and order stencils also without an order of a PCB. If you had an actual order for PCBs by Würth Elektronik, we can organize the shipping of all your products together. Please call us for this issue.